Tier 1 Wireless Carrier, US: part of organization-wide churn reduction initiative focused on IT capability analysis. Responsible for:

• Technical Program Manager for key IT special projects under churn program umbrella. Tracked and managed timelines, project budgets, and risks/issues. Led requirement discovery through solutioning and delivery.
• Managed new business development, from scoping/estimation to pricing to contracting.

Major MSO, US: MSO sought to deploy IMS capability and required technical program management and implementation assistance. Responsible for:

• Delivery of key use case and sequence diagram documentation prior to development initiation.
• Managed a team of 10 testers to facilitate build out of IMS test plans in HP Quality Center environment.
• Drove evaluation of test automation opportunities for regression test and data validation activities.
• Worked across all development and QA teams to set test phase timeline and engagement expectations.

Tier 1 Wireless Carrier, Latin America: carrier had spectrum assets that provided opportunity and/or obligation to rapidly expand network coverage and services. Responsible for:

• RFP creation: translating marketing requirements into RFP(s) to solicit vendors for network and service buildout, with buy-in and review of Director to C-suite client counterparts.
• RFP management: reviewing vendor responses, evaluating capabilities, and delivering transparent results to our client.

Major MSOs, US: Wireless market entry strategy analysis and development. Responsible for:

• Use case analysis and documentation to identify how a wireless offering from an MSO would impact customer interactions / support.
• Creation and delivery of detailed sequence diagrams to highlight potential quad-play offering.
• Technical analysis of market entry options: MVNO, Over-the-Top, etc.

Tier 1 Wireless Carrier, US: drove design activities for Device Management capability and led analysis for IPV6 impacts and migration planning. Responsible for:

• Understanding and documenting Carrier's Device Management requirements and architecting a solution that complied with DM standards.
• Led blended team of consulting and client resources to analyze IPv6 impacts to network, capture transition costs, build phased migration strategy, and document test plans to validate support.

Tier 1 Wireless Carrier, US: Led the test planning and execution efforts for a new consumer product that combined CDMA and WiFi technology in a single device, leveraging carrier IMS network. Responsibilities as technical PMO lead included:

• Executing SIP packet captures with Ethereal software to confirm call signaling.
• Driving implementation of new network infrastructure (ISCP & Service Agents).
• Managing hw/sw certification efforts, spanning 6 vendors and 8+ internal groups.

Tier 1 Wireless Carrier, US: This tier 1 wireless carrier was deploying a converged service, which tied a user’s wireless phone and office VoIP phone together with a shared voicemail box, four digit extension dialing from the wireless phone, and simultaneous ringing. Responsible for:

• Planning and Executing the Test & Acceptance phase, which involved vendor equipment delivery, installation procedures, service turn-up, and initial unit and acceptance testing.
• Managing the SBC, HSS, and CSCF vendor installation processes and issue resolution.
• Developing a comprehensive operational and functional test plans.
• Leading end-to-end call-through test execution in over 80 markets and executive status reporting

B.S., Business Management and Economics

Graduated Summa Cum Laude. Actively involved in: Delta Mu Delta and Phi Beta Delta; Reinvigorated Students In Free Enterprise chapter.